Les Petits Hiboux Conditions of Sale

Payment Methods

Les Petits Hiboux accepts the following methods of payment for merchandise/services: Bank transfer, credit card, Paypal, and local currency (cash). Merchandise will not be shipped prior to the receipt and clearance of the complete merchandise purchase amount.

Shipping and Handling Fees

Delivery is free with merchandise orders of 250.00 CHF or greater. Merchandise orders that are less than 250.00 CHF, will have a flat rate of 8.00 CHF (subject to change with notice) automatically added to the order during the purchase process.

Order Processing

Reasonable effort will be made to ship merchandise orders received Monday - Friday (excluding Les Petits Hiboux/public holidays) within 24 hours of payment being received and cleared by the appropriate financial institution/vendor. All merchandise orders will be shipped after the receipt of total payment due. All timelines are approximate and may vary in high season and/or holidays.

Delivery Methods

Various companies (e.g. DPD Courier, Swiss Post, etc.) may be used for the shipping of merchandise orders within Switzerland. Standard delivery within Switzerland is 1-3 days and may vary based on destination and holiday periods.

Delivery Delays

Les Petits Hiboux is not responsible for merchandise delivery delays due to carrier issues or non-delivery caused by incomplete addresses. Carrier delays do not give the purchaser the right to claim damages of any kind from or against Les Petits Hiboux.
Fast and reliable delivery is dependent upon the complete and accurate delivery address information provided the purchaser: Name, street address, apartment #, city, zip code, phone # (for carrier to contact recipient if necessary), etc.

Return Policy

Unused/unopened (**see criteria below) merchandise purchased from Les Petits Hiboux may be returned for refund, exchange, or credit within 10 (ten) business days from the receipt of merchandise via the “return request” form available on the Les Petits Hiboux Web site. Once the “return request” is approved by Les Petits Hiboux, detailed instructions for the approved merchandise return will be provided to the purchaser in a timely manner. Les Petits Hiboux reserves the right to charge a restocking fee on the original purchase price of the returned merchandise. All returns must have prior authorization from Les Petit Hiboux before being shipped.

Approved purchase reimbursements will be made by Les Petits Hiboux via the original purchase method of payment: Bank transfer, credit card, Paypal, and local currency (cash) within 10 (ten) business days.

**Criteria for merchandise replacement/refund

All merchandise returns (except in the case of warranty replacement) must retain the original characteristics they had at the time of purchase in order to be considered “new” and “ready for resale” (original manufacture condition, packaging, labeling, accessories, etc.).

The absence of meeting the **criteria will render the merchandise to be considered "used" and will be returned to the sender with applicable shipping/handling charges assessed and no refund.

Legal information

Graphical representation of merchandise (pictures, technical data, and descriptions) is made only to illustrate the merchandise and is for guidance only. Merchandise may therefore differ from what is shown in the photos. Les Petits Hiboux is committed to provide merchandise of origin which are covered by the manufacturer's warranty.

Persons interested in being informed about promotions, new merchandise, etc. may voluntarily subscribe to the Les Petits Hiboux newsletter. Newsletter subscribers may “unsubscribe” from the newsletter via the “account” section on the Les Petits Hiboux Web site.
Personal information supplied is used for the purchase and delivery of client selected merchandise.

Manufacture Warranty Information

Les Petits Hiboux distributes merchandise covered by the manufacture warranty and ensures timely replacement of defective merchandise: e.g. receipt of merchandise that is damaged during transport; merchandise different from what is stated by the manufacturer; receipt of new merchandise with visible defects before use; t. Les Petits Hiboux will follow the manufacture warranty claim process in a timely manner. If the warranty claim is accepted by the manufacture, Les Petits Hiboux will replace the defective merchandise within a reasonable time via standard shipping methods. 

Return Reasons

Delivery fees to Les Petits Hiboux

Develivery Fees to the customer

 Non conform product

Les Petits Hiboux

Les Petits Hiboux

Damaged product

Les Petits Hiboux

Les Petits Hiboux

Right of return

Customer

Customer

 Product Exchange

Customer

Customer

Warranty Replacement

Customer

Les Petits Hiboux